Privacy Policy

TeamGrain.com

TeamGrain (“we”, “our”, “us”) operates teamgrain.com — an AI-powered content infrastructure platform for B2B companies. This Privacy Policy explains how we collect, use, and protect your information when you use our website and services.

1. Information We Collect

We collect information you provide directly to us, as well as information generated automatically through your use of the platform.

Information you provide:

• Name, email address, and company name when you sign up or contact us
• Billing and payment information processed through our payment provider
• Content briefs, target keywords, and configuration data you submit to generate content
• Communications with our support team

Information collected automatically:

• Usage data: pages visited, features used, time spent on the platform
• Technical data: IP address, browser type, device type, operating system
• Cookies and similar tracking technologies (see Section 6)
• Performance and error logs to maintain service quality

2. How We Use Your Information

We use collected data to:

• Provide and operate the TeamGrain platform and its features — including Decision, Scale, and ROI Calculator
• Generate, publish, and distribute AI content assets on your behalf across connected channels
• Process payments and manage your subscription
• Send transactional emails (account activity, billing, service updates)
• Analyze platform usage to improve our methodology and product features
• Respond to support requests and inquiries
• Comply with legal obligations

We do not sell your personal data to third parties.

3. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA) or UK, we process your data under the following legal bases:

• Contract performance — to deliver the services you subscribed to
• Legitimate interests — to improve our platform, prevent fraud, and ensure security
• Legal obligation — where required by applicable law
• Consent — for marketing communications (you may opt out at any time)

4. Data Sharing

We share your data only with trusted third parties necessary to operate the platform:

• Infrastructure providers — cloud hosting and storage services
• AI providers — for content generation (data is processed under strict data processing agreements)
• Payment processors — for handling transactions securely
• Analytics tools — to understand platform usage (anonymized where possible)
• Distribution platforms — social networks and publishing channels you connect to your account

All third-party providers are contractually required to protect your data and use it only for specified purposes.

5. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. If you close your account, we will delete or anonymize your data within 90 days, unless we are required to retain it by law.

Generated content assets stored on your account are retained until you delete them or close your account.

6. Cookies

TeamGrain uses cookies and similar technologies for:

• Essential cookies — authentication, session management, security
• Analytics cookies — understanding how users interact with the platform
• Preference cookies — remembering your settings and configurations

You can control cookie settings through your browser. Disabling certain cookies may affect platform functionality.

7. Data Security

We implement industry-standard security measures to protect your data, including:

• Encryption in transit (TLS) and at rest
• Access controls and authentication for internal systems
• Regular security reviews and monitoring

No system is completely secure. If you suspect a security incident involving your account, please contact us at support@teamgrain.com.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access — request a copy of the data we hold about you
• Correction — request correction of inaccurate data
• Deletion — request deletion of your personal data (“right to be forgotten”)
• Portability — receive your data in a machine-readable format
• Objection — object to certain types of processing
• Opt-out — unsubscribe from marketing communications at any time

To exercise any of these rights, contact us at support@teamgrain.com. We will respond within 30 days.

9. International Data Transfers

TeamGrain operates internationally. Your data may be transferred to and processed in countries outside your own. Where required, we rely on Standard Contractual Clauses (SCCs) or other approved mechanisms to ensure adequate data protection.

10. Children’s Privacy

TeamGrain is a B2B platform intended for business users. We do not knowingly collect personal data from individuals under the age of 18. If you believe a minor has provided us with personal data, please contact us and we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by email or through a prominent notice on the platform. The “Last updated” date at the top of this page reflects the most recent revision.

Continued use of TeamGrain after changes take effect constitutes your acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your data:

• Email: support@teamgrain.com
• Website: teamgrain.com

Last updated: February 21, 2026